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building the future of the cloud

Junior Customer Success Consultant

Reference Code: CS001 | Marussi, Athens

Position: Junior Customer Success Consultant
Location: Marussi, Athens
interworks.cloud is looking to expand its Customer Success team by recruiting a talented Business Consultant. The candidate should have a talent in understanding customer needs, preferably of cloud services or business software. She/he should be able to understand and handle international accounts of a robust business support system such as the interworks.cloud platform.
The interworks.cloud platform, enables Microsoft CSPs, Distributors and ISVs to grow their cloud business by publishing custom-branded marketplaces for their customers and/or resellers, boost their sales and fully automate billing, ordering, payment, support processes and many more. interworks.cloud’s unique value proposition, is the state-of-the-art Microsoft online service automation and robust billing engine, addressing the main pains of the global CSP market. interworks.cloud is represented in Greece, UK, US and Germany and has an expanding customer base that at the moment is consisted of 60 clients – active in more than 30 countries – including Microsoft Direct CSPs, Distributors, Telcos and MSPs. On top of that, interworks.cloud reaches more than 5500 resellers via its worldwide distribution network.
Responsibilities:

  • Respond to customer tickets regarding technical issues
  • Engage on calls to provide technical information about our product
  • Develop help guides, training modules, documentation, and knowledge base
  • Design and implement monitoring and customer feedback system
  • Onboarding training of new comers

Skills:

  • Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty
  • Familiarity with ticketing systems
  • A strong sense of empathy – you are attuned to hear the question behind a question
  • Previous experience with the creation of online help resources
  • Technical aptitude and the ability to pick up new technologies quickly
  • Self-starter, good at identifying roadblocks and raising difficult issues
  • Strong communication and interpersonal skills
  • Comfort in a fast-paced, entrepreneurial, start-up environment
  • Excellent use of the English language-both oral and written
  • BA in Software Engineering or similar field

We offer:

  • A competitive remuneration package
  • Private Insurance programs
  • Work in a fast-growing industry
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