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building the future of the cloud

Partner Success Engineer

Reference Code: PS01 | Thessaloniki, Greece

Why are we putting this job post?

Partner Success & Support Engineers at interworks.cloud have a clear goal, to increase customer’s satisfaction and support them to run their cloud solutions using interworks.cloud public services such as Cloud Servers, Cloud Data Center, Cloud Backup, Cloud Databases and email services.
As a part of interworks.cloud team of Partner Success & Support Engineers, you will work close with the customers, the interworks.cloud Architecture & Systems Engineering team and the service providers in order to solve customer-facing complex problems.

 

Your main responsibilities will be:

•Help our partners to transform their vision into an excellent implementation
•Be the interworks.cloud Expert, supporting customer’s adoption and implementation of our services
•Provide expert-level technical support via all the provided channels (ticketing system, live chat, email, phone)
•Drive customer communication during outages, RCAs
•Drive product demonstrations and technical presentations remotely or during interworks.cloud events
•Developing customer relationships that promote retention and loyalty
•Develop and maintain training material for our partners

 

We would like you to have:

•BS degree in Computer Science or related technical field, or equivalent practical experience.
•3+ years of experience as a member of a customer-facing team
•Administrate Cloud environments and be able to speak about the value of cloud services
•Excellent oral and written communications skills, as well as excellent presentation skills (in Greek & English)
•Experience in Technical Writing and Documentation
•Advance knowledge on Windows Server and/or Linux OS
•Fundamental knowledge on Microsoft 365 and Microsoft Azure
•Solid understanding of Domain, DNS and e-mail services
•Very good organizational, analytical, and interpersonal skills
•Strong interpersonal skills
•Basic understanding of Networking protocols and network

Preferred Qualifications:

•Self-motivated using a systematic problem-solving approach, coupled with a strong sense of ownership and drive
•Full range of Windows Server and/or Linux OS
•Administration level on Microsoft 365 and/or Microsoft Azure

Performance Expectations:

•Respond to cases within SLA(s), with the appropriate level of urgency
•Create and curate KB articles
•Meet all KPI targets consulting with your manager for further improvement
•Maintain Partner Success Department health metrics at the highest possible level
•Be on top of this fast paste era of digital transformation by keeping yourself educated

Competencies (we mostly emphasize on those):

•Ability to work with minimal supervision and as part of a team. Must be a strong team player able to collaborate as part of a team to deliver exceptional results in a rapid-paced implementation environment
•Very good organizational, analytical, and interpersonal skills
•Comfortable giving and receiving feedback and managing initiatives
•Attention to detail with a commitment of high quality and accuracy

 

We offer:

•A competitive remuneration package
•Working from home option
•A challenging and fun place to work in an environment with excellent coffee flavors all day long and ping-pong breaks
•Opportunities for knowledge growth through continuous training programs
•Professional experience in the international IT sector
•Private insurance programs
•Job Types: Full-time, Permanent

Only compatible interworkers will be contacted for an interview. If you feel you are a great fit, write a short letter explaining why you believe so (max 100w and send it to jobs@interworks.cloud using PS01 as a reference code).

We would love to hear from you!

 

 

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