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building the future of the cloud

Support Engineer

Reference Code: SE01 | Athens & Thessaloniki, Greece

Why are we publishing this job post?

interworks.cloud is seeking for a highly energetic, results-oriented candidate to hire as Support Engineer and expand its Customer Success team. You will participate in the process of understanding customer needs and supporting and guiding them on how to better use interworks.cloud platform for their daily operational tasks. Main goal of this role is to understand customer needs and handle international accounts of a robust business support system such as the interworks.cloud platform.
The interworks.cloud platform, enables Microsoft CSPs, Distributors and ISVs to grow their cloud business by publishing custom-branded marketplaces for their customers and/or resellers, boost their sales and fully automate billing, ordering, payment, support processes and many more. interworks.cloud’s unique value proposition, is the state-of-the-art Microsoft online service automation and robust billing engine, addressing the main pains of the global CSP market. interworks.cloud is represented in Greece, UK, US and Germany and has an expanding customer base that at the moment is consisted of 60 clients – active in more than 30 countries – including Microsoft Direct CSPs, Distributors, Telcos and MSPs. On top of that, interworks.cloud reaches more than 5500 resellers via its worldwide distribution network.
Want to be part of it? Keep reading!

 

What are you expected to perform through the day (or night…):

•Responsible for managing the questions/problems our customers having after going live.
•Ensure the correct usage of our platform from our customers by guiding them on how to better use our platform for their daily operational tasks.
•Escalate bugs found by the customers to the development team and monitor the progress.
•Offer professional services to customers with paid support plans.

 

Desired Skills & Experience:

•Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
•Familiarity with ticketing systems.
•Strong aptitude for software solutions and commitment to learning, troubleshooting, and resolving technical issues.
•A strong sense of empathy – you are attuned to hear the question behind a question.
•Technical aptitude and the ability to pick up new technologies quickly.
•Self-starter, good at identifying roadblocks and raising difficult issues.
•Ability to work with minimal supervision and as part of a team.
•Strong communication and interpersonal skills.
•Comfort in a fast-paced, entrepreneurial, start-up environment.
•Excellent use of the English language both oral and written.
•BA in Software Engineering or similar field.

 

Performance Expectations:

•Respond to cases within SLA(s), with the appropriate level of urgency.
•Create and curate Confluence articles.
•Meet all KPI targets consulting with your manager for further improvement.
•Maintain Partner Success Department health metrics at the highest possible level.
•Be on top of this fast paste era of digital transformation by keeping yourself educated.

 

What We offer:

•A competitive remuneration packages
•Private Insurance programs
•Work in a fast-growing industry
•Working from home option
•Opportunities for knowledge growth through continuous training programs
•Professional experience in the international IT sector

 

Only compatible applicants will be contacted for interview. If you feel you are a great fit, write a short letter explaining why you believe so (max 100w and send it to jobs@interworks.cloud using SE01 as a reference code).

We would love to hear from you!
Job Types: Full-time, Permanent

 

 

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