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Save Time and learn in a few minutes how NCE by Microsoft will affect your business

16/12/2021 | Blog

Microsoft’s Cloud Solution Provider (CSP) program is constantly evolving, aiming to address the changing industry needs. Putting partners at the center of the SMB digital transformation, Microsoft invests in the CSP program, ensuring an optimal experience for every business. As a result, Microsoft has already launched the New Commerce Experience (NCE) for Microsoft Azure in 2019 and will soon introduce a new set of additions, including Microsoft 365, Dynamics 365, Windows 365, and Power Platform. NCE expansion offers new functionalities, capabilities, and policies that differ from the legacy CSP provisioning platform. It aims to reduce licensing complexity and costs and provide flexibility to support a wide range of client purchasing scenarios. Once fully launched, it will enable faster and simpler transactions. 

The General Availability of NCE will be announced in January 2022 by Microsoft. More details will be announced before January’s launch. 

What is the New Commerce Experience (NCE)?

The NCE is the latest version of the CSP program’s evolution, which will provide Microsoft partners with new tools to manage license-based subscriptions, new sales capabilities, and tools to manage subscriptions more effectively. In fact, it is a unified way of licensing ownership. NCE ensures stronger customer commitment with multiple term options. Microsoft’s vision is to provide a single, integrated platform unifying customers’ experience. 

What will change and why?

  • SKU Price Increase
    ✔Affects specific SKUs. The price increase comes as part of the hugely increased added value through the years.
  • New Commerce Experience
    ✔ Affects all seats-based SKUs (Microsoft 365, Dynamics 365, Windows365, Power Platform)
    ✔ +20% across all SKUs that will be on a monthly commitment
    ✔ New Subscription management features
    ✔ 25 new apps and over 1,400 features

What is the impact on your business?

As an indirect CSP, NCE will help you achieve business growth, build broader and more sustainable revenue streams, and reduce licensing complexities or management costs. Furthermore, an array of new features and functionalities will be introduced for buying, provisioning, and billing services. The upcoming NCE additions will also provide Microsoft partners with new tools to achieve flexibility in subscription management, while customers will enjoy discounted prices and multiple new term options.

What do the changes include?

  • The subscription term will now be enforced
  • Subscription will be available in:

1-month Subscription

✔ Enables a customer to change the number of licenses month to month
✔ 20% more expensive than an annual Subscription

12-month Subscription

✔ Regular commitment

36-month Subscription

✔ Enables a customer to lock pricing for a full 36 months
✔ Billing options (monthly, annual, or upfront)

  • Discounted pricing will apply for 12 & 36-month subscriptions
  • New subscription actions: Pause, Cancellation, Auto-Renew, Full & Partial Upgrade

To support the transition period Microsoft will be offering,

✔ 20% promotional discount for 1-month term subscriptions (until the end of June 2022)
✔ 5% promotional discount for 12-month term subscriptions (until the end of March 2022)

  • New cancellation policy:

✔ Full refund for the 1st day
✔ Pro-rated refund within the first 72 hours of terms

What is the timeline for New Commerce Experience (NCE)?

The NCE key changes are the following:

✔ The annual promo will only run for 3 months (January – March) whereas the 1-month promo for six months (January- June).

✔ Renewals cut-off date pushed back to June (new purchases cut-off date remain the same = March).

Save Time and learn in a few minutes how NCE by Microsoft will affect your business 1

How will the interworks.cloud team help its Resellers?

Our cloud experts are committed to guiding you through this transition so that you stay focused on your business growth. 
✔ Your Partner Account Managers are ready to answer our partners’ questions and provide them consultation.

✔ Our Partner Success team is constantly working on supporting any issues our partners face and will cover their smooth transition.

✔ Our Product team is focused on implementing NCE on our Marketplace according to the timeline above.

✔ Our Marketing team is engaged in constantly updating partners with NCE news. Save this page and regularly revisit to discover any updates Microsoft announces. Stay Tuned :slight_smile:


We know it is tough to get lost in the huge resources funnel that is available out there, so we collected for you the most relevant documentation shared by Microsoft.

  • Operating Guide – NCE
  • Coming to the Cloud Solution Provider program: seat-based offers in new commerce
  • New commerce experience for CSP seat-based offers
  • FAQs for the new commerce experience in CSP
  • Subscription-management scenarios for M365, D365, and Windows 365 in NCE
  • Global Promo Readiness Guide

For more information contact our cloud experts now



For more information contact our cloud experts now