Slide background

interworks.cloud support plans

​​

Highly flexible support plans tailored to meet your needs

  STANDARD
free
Get it now!
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT
For issues they prevent your customers from accessing their services
Technical Support via phone
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available:
24/7
Best Effort
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner
Available:
business hours
< 1 business day
Minor
Customer’s business is functioning with minor impediments of services.
Available:
business hours
< 2 business days
  PARTNER PREMIUM
150 € / month
View in Marketplace
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT
For issues they prevent your customers from accessing their services
Technical Support via phone
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available:
24/7
< 30 min
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner
Available:
business hours
< 1 hour
Minor
Customer’s business is functioning with minor impediments of services.
Available:
business hours
< 4 hours
  CUSTOMER PREMIUM
100 € / month
View in Marketplace
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT
For issues they prevent your customers from accessing their services
Technical Support via phone
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available:
24/7
< 30 min
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner
Available:
business hours
< 1 hour
Minor
Customer’s business is functioning with minor impediments of services.
Available:
business hours
< 4 hours

We are here to help.

Get support by email or chat!

24X7X365
10 AGENTS
5000+ RESPONSES/MONTH

Email Support

Email Support is one of the most frequently utilized and is considered a mission-critical service offering for us. At interworks.cloud, our average response time for Email Support in 1-4 minutes and we resolve more than 1000 tickets per month!

DROP US AN EMAIL

Chat Support

At interworks.cloud we enable Chat Support to respond to problems critical for your business and manage multiple, concurrent conversations. On average, interworks.cloud handles over 8 Chats Support messages an hour!

TALK TO CHAT


Meet our new Chat Support Experience!

We strongly recommend you to contact us through Live Chat should you require support immediately


let’s talk about your support plan

Demo