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building the future of the cloud

Partner Success Engineer

Reference Code: PS01 | Thessaloniki, Greece

Why are we publishing this job post? is seeking for a highly energetic, results-oriented candidate to hire as a Partner Success & Support Engineer. The main goal of this role is to increase the partner’s satisfaction and support them to run their cloud solutions using public services such as Cloud Servers, Cloud Data Center, Cloud Backup, Cloud Databases and email services. As a part of team of Partner Success & Support Engineers, you will work closely with the partners, the Architecture & Systems Engineering team and the service providers in order to solve customer-facing complex problems.
Want to be part of it? Keep reading!


What are you expected to perform through the day (or night…):

•Help our partners to transform their vision into an excellent implementation.
•Be the Expert, supporting customer’s adoption and implementation our services.
•Provide expert-level technical support via all the provided channels (ticketing system, live chat, email, phone).
•Drive customer communication during outages, RCAs.
•Drive product demonstrations and technical presentations remotely or during events.
•Developing customer relationships that promote retention and loyalty.
•Develop and maintain training material for our partners.


Desired Skills & Experience:

•BS degree in Computer Science or related technical field, or equivalent practical experience.
•3+ years of experience as a member of a customer-facing team.
•Administrate Cloud environments and be able to speak about the value of cloud services.
•Excellent oral and written communication skills, as well as excellent presentation skills (in Greek & English).
•Experience in Technical Writing and Documentation.
•Advance knowledge on Windows Server and/or Linux OS.
•Fundamental knowledge on Microsoft 365 and Microsoft Azure.
•Solid understanding of Domain, DNS and e-mail services.
•Very good organizational, analytical, and interpersonal skills.
•Strong interpersonal skills.
•Basic understanding of Networking protocols and networks.


Preferred Skills:

•Self-motivated using a systematic problem-solving approach, coupled with a strong sense of ownership and drive.
•Full range of Windows Server and/or Linux OS.
•Administration level on Microsoft 365 and/or Microsoft Azure.


Competencies (we mostly emphasize on those):

•Ability to work with minimal supervision and as part of a team. Must be a strong team player able to collaborate as part of a team to deliver exceptional results in a rapid-paced implementation environment.
•Very good organizational, analytical, and interpersonal skills.
•Comfortable giving and receiving feedback and managing initiatives.
•Attention to detail with a commitment of high quality and accuracy.


Performance Expectations:

•Respond to cases within SLA(s), with the appropriate level of urgency.
•Create and curate Confluence articles.
•Meet all KPI targets consulting with your manager for further improvement.
•Maintain Partner Success Department health metrics at the highest possible level.
•Be on top of this fast paste era of digital transformation by keeping yourself educated.


What We offer:

•A competitive remuneration packages.
•Working from home option.
•A challenging and fun place to work in an environment with excellent coffee flavors all day long and ping-pong breaks.
•Opportunities for knowledge growth through continuous training programs.
•Professional experience in the international IT sector.
•Private insurance programs.


Only compatible interworkers will be contacted for interview. If you feel you are a great fit, write a short letter explaining why you believe so (max 100w and send it to using PS01 as a reference code).

We would love to hear from you!
Job Types: Full-time, Permanent




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