Support Plans

Highly flexible support plans tailored to meet your needs

	STANDARD free	PARTNER PREMIUM 120 € / month 1000 € / 12 months View in Marketplace	CUSTOMER PREMIUM 100 € / month 900 € / 12 months View in Marketplace
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT For issues they prevent your customers from accessing their services
Technical Support via phone
Critical Customer’s business has significant loss or degradation of services, and requires immediate attention.	Available: 24/7 Best Effort	Available: 24/7 < 30 min	Available: 24/7 < 30 min
Major Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner	Available: business hours < 1 business day	Available: business hours < 1 hour	Available: business hours < 1 hour
Minor Customer’s business is functioning with minor impediments of services.	Available: business hours < 2 business days	Available: business hours < 4 hours	Available: business hours < 4 hours

	STANDARD free Get it now!
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT For issues they prevent your customers from accessing their services
Technical Support via phone
Critical Customer’s business has significant loss or degradation of services, and requires immediate attention.	Available: 24/7 Best Effort
Major Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner	Available: business hours < 1 business day
Minor Customer’s business is functioning with minor impediments of services.	Available: business hours < 2 business days

	PARTNER PREMIUM 150 € / month View in Marketplace
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT For issues they prevent your customers from accessing their services
Technical Support via phone
Critical Customer’s business has significant loss or degradation of services, and requires immediate attention.	Available: 24/7 < 30 min
Major Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner	Available: business hours < 1 hour
Minor Customer’s business is functioning with minor impediments of services.	Available: business hours < 4 hours

	CUSTOMER PREMIUM 100 € / month View in Marketplace
Billing & Subscription Support
Advisory Services
Access to Real Time Service Health Dashboard with Status Updates
Real Time SLA display
TECHNICAL SUPPORT For issues they prevent your customers from accessing their services
Technical Support via phone
Critical Customer’s business has significant loss or degradation of services, and requires immediate attention.	Available: 24/7 < 30 min
Major Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner	Available: business hours < 1 hour
Minor Customer’s business is functioning with minor impediments of services.	Available: business hours < 4 hours

We are here to help.

Get support by email or chat!

24X7X365

10 AGENTS

5000+ RESPONSES/MONTH

Email Support

Email Support is one of the most frequently utilized and is considered a mission-critical service offering for us. At interworks.cloud, our average response time for Email Support in 1-4 minutes and we resolve more than 1000 tickets per month!

DROP US AN EMAIL

Chat Support

At interworks.cloud we enable Chat Support to respond to problems critical for your business and manage multiple, concurrent conversations. On average, interworks.cloud handles over 8 Chats Support messages an hour!

TALK TO CHAT

Meet our new Chat Support Experience!

We strongly recommend you to contact us through Live Chat should you
require support immediately

let's talk about your support plan

I would like to receive communication about offers and new services by email

As part of our growth and in compliance with the upcoming EU GDPR, please refer to our updated Privacy Notice.